Enquiries & follow-up
Capture the details, apply agreed rules and prepare the next action so staff have the context they need.
First, checkChannels, contact permissions and stop conditions.
Perth · Western Australia
AI automation for Perth businesses.
Turn a repeated task into a clearer workflow. Arcline is based in Perth and scopes AI automation around your people, your software and the next action your business needs to take.
Start with an email. Custom scope and quote before the build.
One connected workflowIllustration
01 · The triggerEnquiry arrives
02 · Your agreed rulesDetails are organised
Needs judgement? Route to a person.
03 · The next actionYour team takes over
Perth-based. Working across Australia.One workflow to start.Clear human handovers.
A starting point · Enquiry to team handover
Give each enquiry a clear next step.
For a service business, the gap between an incoming enquiry and a useful team handover can involve several manual steps. A first project could organise the request, check the required details and prepare the next action for your team.
Illustrative project scope. The software connections and exact steps are confirmed during discovery.
01
Enquiry arrives
A customer sends a request through an agreed channel.
02
Details are organised
The workflow checks required information and prepares a record in a compatible system.
03
Your team takes over
The right person receives the context, with incomplete requests flagged for review.
Your team approves quotes, exceptions and any decisions outside the agreed rules.
AI consulting & implementation
Useful work between
the tools you already use.
From tedious admin to workflows across several systems, start with the process you want to improve. We assess the connections and review points before committing to a build.
Not sure where AI fits?
Start with workflow consulting.
Map the work your team repeats, identify where AI or standard automation could help, and leave with a prioritised plan. A consulting scope can stand on its own before you decide on implementation.
- Map the admin, systems and handovers.
- Assess effort, frequency and feasibility.
- Set priorities, dependencies and next steps.
CRM & system handovers
Explore moving agreed fields between compatible tools, with clear ownership and a way to handle duplicates.
First, checkAPIs, access, subscriptions and record ownership.
Booking administration
Assess reminders, intake steps and appointment handovers around the way your team manages bookings.
First, checkCalendar rules, availability and exception handling.
AI phone workflows
Explore a defined call-handling task, with approved answers and a clear route to a person when needed.
First, checkCall scope, disclosures, transfers and system access.
Admin & document routing
Organise incoming information, prepare drafts or route a request for review without hiding the original context.
First, checkData access, review steps and document formats.
Reporting handovers
Bring agreed information into a recurring summary so your team can review it and decide what to do next.
First, checkSource data, definitions, recipients and timing.
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Your first automation project
Start with one
business workflow.
- 01
Map the workflow
Walk through a real example. Identify the trigger, people, systems, repeated steps and exceptions.
- 02
Agree the scope & quote
Check compatibility. Define what will be built, what stays manual, costs, responsibilities and acceptance criteria.
- 03
Build & test
Connect the agreed steps and test normal cases, missing information, failed connections and human handovers.
- 04
Hand over clearly
Document the workflow, walk your team through it and agree ownership, maintenance and any ongoing support.
Custom quote after discovery. Build costs, third-party tools, usage charges and any ongoing support are agreed before work begins.
Before we connect anything
Plan the handover before the build.
A useful Perth automation project starts with how your team actually handles work today. Bring one recent example and the software it passes through.
Define the service area
Decide which postcodes or job types your team accepts, and where an enquiry needs a manual check.
Set the ownership
Name the person responsible for a new enquiry and the fallback when they are unavailable.
Keep a visible record
Agree what should be recorded, where it should appear and how the team sees a failed handover.
Based in Perth · Connected remotely
Working with Perth businesses.
Work directly with a Perth-based team. Discovery, testing and handover can run remotely; any on-site work would be agreed separately in the project scope.
Perth uses Australian Western Standard Time (AWST, UTC+8) all year. Customer-facing workflows can use a different local time zone when your business serves other states.
Before you start
Good questions.
Clear answers.
Scope, cost and compatibility should be clear before your business commits.
Is Arcline based in Perth?
Yes. Arcline is based in Perth, Western Australia. Business automation projects are scoped with your team, with remote discovery, testing and handover. Any on-site requirement needs to be agreed separately.
What is a good first automation for a Perth service business?
A repeated enquiry or admin handover is a useful candidate when the steps are clear and the software allows a reliable connection. Start with one process, identify the exceptions and decide who takes over when a request needs judgement.
Can a workflow handle enquiries from outside WA?
That can be considered in the scope. Service areas, state-specific business hours, routing and staff ownership should be defined before building. The available channels and software connections must be checked first.
How much does AI automation cost?
Arcline quotes each business automation project after reviewing the workflow, software connections and testing needs. The proposal should separate the build, third-party software or usage charges, and any ongoing support. There is no published fixed price for this service.
How long does an automation project take?
Timing depends on the scope, system access, integration options and review requirements. A delivery schedule is agreed after discovery. A short internal workflow and a customer-facing workflow across several systems need different levels of testing.
How is business information handled?
The project scope needs to identify the information involved, access permissions, external services, retention requirements and human review points. Avoid sending passwords, customer records or sensitive information in an initial enquiry. Data-handling requirements must be reviewed before any systems are connected.
Let’s map the first step
What does your team
keep doing by hand?
Email a short outline to arrange a workflow discussion. Include the task, the tools involved and what a useful result would look like.
Opens your email app. Please leave out passwords and customer records.
Three things to include
- 01The process you want to improve.
- 02The software your team uses today.
- 03Where a person needs to stay involved.