Works the way your clinic works
Built around your real rules and policies.
Clinic rules
Set up aroundyour booking rules,not a generic script.
Multi-practitioner clinics do not book every patient the same way. Arcline is configured around appointment types, practitioner rules, locations, funding pathways and escalation preferences.
Easy to update
Change rules any time. No engineering needed.
Consistent every time
Patients get the right answer, every time.
Escalate when it matters
Complex or sensitive calls are routed to your team.
Appointment logic
Initial consultFollow-upLong consultReview appointmentAssessmentClass or group session
Practitioner logic
Specific practitionerGender preferenceSpecial interestLocation availabilityNew-patient restrictions
Admin logic
Private patientMedicare/CDMDVAWorkers compensationNDISMotor vehicle claim
Escalation logic
Clinical advice requestedUrgent symptomsComplaintComplex funding issueOutside booking criteria
Arcline
rules engine
rules engine
Configured to your clinic rules
Accurate answers. Appropriate bookings. Better patient experience.