New appointments, in the diary
Check live PracSuite availability and book the approved appointment type with a suitable practitioner.
Connected to ArclineAI receptionist
for PracSuite clinics.
Arcline answers patient calls and manages appointments in your PracSuite diary. Initial assessments, returning patients and booking changes—all shaped around the way your clinic works.
Watch demo
Book a call to see if Arcline is right for your business — your first step to getting set up.
- 14-day free trial
- Keep your number
- Local Perth team
Live diary
Bookings and changes in PracSuite
24/7 capability
Coverage at the hours you choose
Your clinic's rules
Practitioners, appointment types and handovers
Connected to your practice software
Your appointment book. Not another inbox.
PracSuite is already where your reception team manages the day. Arcline connects phone enquiries to that same appointment book, so a routine booking does not need to become a message waiting to be entered later.
- Live appointment availability
- Booking instructions agreed with your team
Appointment diaryMon
Tue
WedJohn Smith
Follow-up
Follow-up
ThuAvailable
Fri
Appointment updatedIn your connected practice calendar
Illustrative calendar · configured to your clinic
PracSuite phone answering
The routine calls, taken care of.
One connected assistant for the everyday requests that keep reception on the phone.
Changes without the callback list
Handle routine reschedules and cancellations using your clinic's instructions. Exceptions go to reception.
Your clinic's answers
Share approved information about hours, parking, preparation and other routine enquiries.
Cover beyond the front desk
Choose after-hours, overflow or wider phone coverage with our team. Keep your existing number.
A person when it matters
Transfer a call or take a useful message when a patient needs clinical judgement or help outside the agreed workflow.
From ringing phone to next step
A call, with a clear path.
Arcline follows the workflow you approve. Not a generic script for every clinic.
01
Understand the request
A new visit, a booking change or a clinic question. Establish what the caller needs before taking the next step.
02
Check the right pathway
Use your approved instructions alongside live PracSuite availability, appointment types and practitioner preferences.
03
Complete the next step
Make the supported booking or change, share approved information, or hand the request to your team.
04
Leave useful context
Reception can see the call outcome and written context, including anything that needs a person's attention.
In practice
What a PracSuite
patient call can look like.
A few everyday examples, from a routine booking to a question that belongs with your team.
Patient callExample conversation
I am new to your clinic. Can I book a physio appointment this week?
ArclineI can help with that. Let me check the initial assessment times in our diary.
Initial assessment bookedAppointment type and PracSuite availability checked
Illustrative conversations—not recordings. Responses and booking pathways are shaped around your clinic's setup.
Your clinic, configured
Booking rules
Appointment typeThe right visit and duration
PractitionerYour team's approved pathways
LocationThe site the patient wants
HandoverA person for the exceptions
More than finding an empty slot
The diary is live.
The rules are yours.
Availability is only part of a suitable appointment. We configure the details that make a PracSuite booking right for your practice.
Initial visits and follow-ups
Use the right appointment type and duration, rather than treating every physio or allied health visit as the same booking.
Practitioner preferences
Check a returning patient's preferred practitioner against the live diary and your clinic's approved booking instructions.
The right clinic location
Confirm which site the patient wants before offering an appointment, especially when your team works across locations.
Referral and funding questions
Capture relevant administration details. Claims, eligibility decisions and anything outside the agreed workflow stay with reception.
After-hours PracSuite bookings
Reception goes home.
Your diary stays within reach.
Patients often call after their own working day. Arcline can handle evening, weekend and overflow enquiries using the same approved information and booking rules as daytime reception.
- Check live PracSuite availability
- Leave useful context for the morning
Set the hours, transfer destinations and fallback process with our team. A caller can reach an approved next step while reception is offline.
After hoursStill answered.
Visibility for your team
An outcome. A transcript.
A clear next step.
Reception should not have to guess what happened on the phone. Call records help your team see the result and review anything that needs attention.
Alex Taylor
Alex Taylor
Alex Taylor
Alex Taylor
Example call records · names and times are illustrative
See the outcome
A booking, a change, an answered question or a request for reception.
Read the context
Written call context helps your team understand what the patient asked.
Review the exceptions
Identify requests that need a person and follow up with useful details.
A clinic story, not a promise
A real clinic.
Results you can inspect.
At Midland Physiotherapy, Arcline supported a busy reception team over a 246-day reporting period. Read the figures, the context and the clinic's own experience.
Read the Midland case study~11,900appointments booked
920+reception hours returned
Midland's reporting-period results, not a PracSuite-specific benchmark or a forecast for your clinic. Estimates and methodology are explained in the case study.
Set up together
Your team knows the clinic.
We handle the setup with you.
No need to build an AI receptionist yourself. We connect, configure and test the agreed workflows before you approve them.
Connect your practice
Review your PracSuite setup, locations, appointment types and the phone coverage your team needs.
Test the real pathways
Check representative bookings, changes, FAQs and handovers. Your reception team reviews how calls are handled.
Start your 14-day trial
Go live with the agreed call flows. Review real outcomes together before deciding whether to continue.
Keep your number. Agree forwarding and fallback arrangements with our team.
Clear boundaries
Helpful with administration.
Careful with the rest.
A calendar integration is not a clinician. Arcline supports approved administrative workflows; your practitioners keep the decisions that need professional judgement.
Approved information
Clinic answers and booking instructions are configured with your team, not invented from an open-ended conversation.
A human handover
Clinical, sensitive and complex requests follow your transfer or message-taking instructions.
Context you can review
Call outcomes and written context give your team visibility into the administrative work being handled.
Outbound calling · rolling out
The next call can start with your clinic.
We are rolling out outbound calling workflows. Discuss availability and suitable use cases with our team—not every workflow is live for every clinic.
Appointment reminders
Help patients remember an upcoming visit, with reminder instructions and timing agreed by your clinic.
Regular reviews and check-ups
Follow up on clinic-approved recall lists and help patients arrange a suitable next appointment.
A 14-day free trial
14 days free.
Real calls to review.
Two weeks to see Arcline work with your PracSuite workflows. We configure the agreed call flows, review the outcomes with your team and help you decide on the next step.
No card required to start the trial.Custom clinic pricing
A quote that fits
your practice.
Arcline is competitively priced, with a custom quote based on your clinic's integration, locations, workflows and reception needs. Book a call so we can discuss the right setup and pricing for you.
How our custom pricing worksWatch demo
Book a call to see if Arcline is right for your business — your first step to getting set up.
Questions before you connect
PracSuite
integration FAQs.
How booking, setup, pricing and handovers work with Arcline.
Ask about your clinicCan an AI receptionist book directly into PracSuite?
Yes. Arcline checks live PracSuite availability and handles supported bookings, reschedules and cancellations in the appointment diary. Your clinic's appointment types, durations and practitioner instructions are configured before you approve the rollout.
Can Arcline distinguish an initial assessment from a follow-up?
Yes. We agree the appointment pathways with your team, including first visits, follow-ups and clinic-approved appointment types. Arcline checks the relevant duration and practitioner availability instead of offering a generic slot.
How are referral, DVA or workers compensation enquiries handled?
Arcline uses your approved administration instructions and can capture details for reception. It does not decide claim eligibility, guarantee funding or provide clinical advice. Questions outside the agreed booking pathway are handed to your team.
Can Arcline reschedule and cancel PracSuite appointments?
Yes. Alongside new bookings, Arcline handles supported appointment changes in PracSuite. We configure your rescheduling and cancellation instructions, including which exceptions must go to reception, before calls go live.
Can patients book into PracSuite after hours?
Arcline can answer evening, weekend and overflow calls using live PracSuite availability and your approved booking rules. You choose the coverage hours with our team. A routine request can be handled without waiting for reception to reopen.
Do we need to change our phone number?
You can keep the number patients already know. Our team works with you on call forwarding, coverage hours, transfer destinations and fallback arrangements. You review the routing before the agreed call flows go live.
How is the PracSuite integration set up?
Our team helps connect PracSuite, configures appointment pathways and approved clinic information, and tests representative calls with you. Your team reviews the setup before launch. We agree timing around your clinic rather than promising an instant rollout.
What happens when a call needs a person?
Clinical advice, sensitive situations and enquiries outside the approved workflow stay with your team. Arcline can transfer a call or take a detailed message according to your handover instructions. We agree the fallback for when staff are unavailable.
How is Arcline priced for our clinic?
Arcline is competitively priced, with a custom quote for your clinic's workflows, integration, locations and reception needs. Book a call to discuss your requirements and pricing before you decide to continue.
How long is the free trial?
The free trial is 14 days—two weeks—with no card required. We set up the agreed call flows with your clinic, review the outcomes together and discuss a custom quote if you would like to continue.
Does Arcline provide clinical advice or replace our PMS?
No. Arcline supports administrative phone enquiries and appointment workflows. PracSuite remains your practice management system, and your practitioners retain clinical judgement. You can review our privacy policy and subprocessors before connecting your clinic.
Built around your clinic
Familiar software.
Specialty-specific support.
Explore how Arcline supports different health clinics, or compare our other practice software integrations.
Arcline + PracSuite
Keep your diary.
Give reception more room.
Discuss your clinic's workflows and a competitive custom quote.
Start with a 14-day free trial.
Watch demo
Book a call to see if Arcline is right for your business — your first step to getting set up.