New physiotherapy enquiries
From initial physio assessment requests to first-visit questions, give new callers the right next step.
Built for physio clinics
AI receptionist for physiotherapists.
Arcline answers new patient calls, books the right appointment type, and keeps your reception team focused on the people already in clinic.
Watch demo
Book a call to see if Arcline is right for your business — your first step to getting set up.
- 14 days free
- Setup included
- Australian team
Connected to your practice
Your next patientInitial physio assessment
Your clinic. Your rules.Booked, answered or handed over.
2,000+clinic call hours each month
Trusted across Arcline's clinic network
24/7phone coverage available
Choose when Arcline answers for you
14 daysto try Arcline free
No card required. No lock-in contract.
More time for the patient in front of you.
The physiotherapy front desk
The next patient is calling. You are with the one in front of you.
A new injury, a repeat visit, a referral question. Physio phone calls arrive throughout the day, including when your team is treating or checking patients in. Arcline gives those callers a clear next step while your clinic keeps moving.
- Between treatments
- During the morning rush
- After the clinic closes
Everyday calls, taken care of
More time for recovery. Less time on the phone.
An AI phone answering service built around how your physiotherapy clinic actually works.
The right follow-up, booked
Follow-up physiotherapy requests follow your appointment types, visit lengths and practitioner availability.
Answers approved by you
CDM referrals and private fees. What to bring to an initial assessment. Your information, shared consistently.
Reception beyond opening hours
Help callers book or leave a useful enquiry in the evenings, on weekends and on public holidays.
A person when it matters
Clinical questions, sensitive enquiries and exceptions follow your clinic's handover instructions.
In your clinic
Three calls. Three useful next steps for physiotherapy.
See how routine enquiries can become an appointment, an answer or a clear handover.
Patient callExample
Patient: I have hurt my knee. Can I book a physio appointment?
ArclineInitial assessment booked
Appointment type, practitioner and location checked
Configured for your practice
Your calendar has rules. Arcline follows them.
A virtual receptionist for physiotherapy needs more than a list of available times. We configure the service, practitioner and appointment details that keep your diary useful.
- 01
Initial assessments and follow-ups need different durations.
- 02
Match services to the physiotherapists who provide them.
- 03
Record referral or claim details for reception to review.
Your booking setupClinic approved
Appointment pathways
Initial physio assessmentNew patient pathway
Follow-up physiotherapyExisting patient pathway
Clinic-approved rehabilitation appointmentsExisting patient pathway
Illustrative setup · your team approves the rules
After-hours phone answering
Your doors close. Patient enquiries keep coming.
Patients often call once their own day is over. Arcline can cover your physiotherapy clinic's evening, weekend and overflow calls, using the same approved information and booking rules as daytime reception.
Live appointment availabilityUseful context for the morning
Set the hours, transfer destinations and fallback process with our team. A caller can reach an approved next step while your reception staff are offline.
Practice software integrations
From the phone call straight to your calendar.
Keep using the software your physiotherapy team already knows. Arcline checks availability and writes approved appointment changes into your connected practice system.
Live diary updatesYour booking rules
Visibility for your team
Every call leaves a clear next step.
Bookings, written transcripts and follow-up context help reception see what happened—and what needs their attention.
John Smith
Booked appointment
Practitioner: Alex Taylor
John Smith
Rescheduled appointment
Practitioner: Alex Taylor
John Smith
Cancelled appointment
Practitioner: Alex Taylor
John Smith
Answered a question
Practitioner: Alex Taylor
Illustrative call records · Your team sees the details behind every outcome.
See the outcome
Booked, answered, transferred or a message for your team.
Read the context
Written transcripts help reception pick up the conversation.
Review the exceptions
Follow up on the enquiries that need a person.
An Arcline customer story
A real clinic. A clearer picture of the impact.
At Midland Physiotherapy Center, Arcline supported around 11,900 appointment bookings over a 246-day reporting period.
Read the Midland case study~11,900appointments booked
26.4%of calls came after hours
One physiotherapy clinic's reported results, 10 January–12 September 2026. Results vary by clinic.
Outbound calling · rolling out
Helping patients take the next step, too.
We are rolling out outbound workflows for appointment reminders and appropriate patient follow-up.
Keep upcoming visits on track.
Reminder calls can help confirm attendance and flag appointment changes for your team.
Bring approved follow-ups back into view.
Reach patients who are due for a clinic-approved review or follow-up, with your team's consent and contact rules.
Outbound availability and workflows are confirmed with your clinic during rollout.
Human judgement stays with your team
Useful automation. Clear boundaries.
Arcline supports your front desk with approved information and appointment administration. Your practitioners keep the clinical decisions, and your reception team keeps a clear path to the calls that need a person.
Clinic-approved answers
Your services, fees and preparation information shape what Arcline can say.
A defined human handover
Agree transfer instructions and fallback arrangements before calls go live.
Written call context
Review transcripts and enquiries so your team can follow up with the relevant details.
A supported start
Try it for 14 days. Decide from real calls.
Our Perth team sets up your physiotherapy workflows with you. Start after hours, review the calls, then expand coverage together.
We configure appointment types, approved answers and handovers with your team.
Use calls that would otherwise reach voicemail to tune Arcline to your practice.
Review the workflow and let Arcline support your reception team during clinic hours.
Watch demo
Book a call to see if Arcline is right for your business — your first step to getting set up.
No card required · Setup included · No lock-in contract
physiotherapy reception FAQs
The questions worth asking.
A closer look at bookings, practice software and the way Arcline supports your physiotherapy team.
What is an AI receptionist for physiotherapists?
An AI receptionist answers routine patient calls and supports appointment administration for physiotherapy clinics. Arcline uses your approved information, booking rules and connected practice calendar. It can book appointments, manage changes and record enquiries, while clinical decisions remain with your team.
Can Arcline book initial physiotherapy assessments and follow-ups?
Yes. We configure separate appointment types, durations and practitioner rules for your physiotherapy clinic. Arcline uses the available diary slots for the relevant visit, including the patient's usual practitioner when your rules allow it.
How are CDM referrals and compensation enquiries handled?
Arcline can collect referral and claim information, answer clinic-approved admin questions, and flag bookings for reception to review. It does not determine funding eligibility or provide clinical advice. Questions outside the approved workflow go to your team.
Can it explain what patients should bring to physio?
Yes. You approve your clinic's preparation information, such as relevant referrals, comfortable clothing or previous reports. Arcline gives callers those instructions and uses your own fee and cancellation information.
Which practice software can our physiotherapy clinic use?
Arcline integrates with PracSuite, Cliniko and Nookal. It checks live availability and updates approved bookings, reschedules and cancellations in your practice system. Our team confirms your software, services and workflow requirements during the discovery call.
Can we start with after-hours calls only?
Yes. The 14-day free trial can start with after-hours calls in week one, so we can tune Arcline using your clinic's real enquiries. In week two, it can take daytime calls as well. You choose coverage hours, escalation instructions and fallback arrangements with our team.
Will Arcline replace our receptionist?
Arcline can work alongside your existing reception team, taking routine calls, overflow and after-hours enquiries. Your staff continue to handle the patient-facing work, exceptions and decisions that need a person. You decide how much phone coverage to hand over.
How do setup and the free trial work?
Our team handles setup with your clinic, including appointment types, approved FAQs, practitioner rules and handovers. The trial is 14 days free, with no card required and no lock-in contract. We review the calls and workflow with you before you decide to continue.
For your physiotherapy clinicA calmer front desk
A calmer front desk
starts with one call.
Tell us how your clinic works. We will show you where Arcline can help.
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14 days free. A local team by your side.Book a call to see if Arcline is right for your business — your first step to getting set up.