The Arcline desktop dashboard
Every patient call.
Right beside your calendar.
Arcline's AI receptionist dashboard gives your front desk the full picture: every call logged, every conversation in writing and every callback brought into view. All in a narrow browser window beside your practice management system.
Book a call to see if Arcline is right for your business — your first step to getting set up.
Built for your desktop. Connected to your PMS.
Logs & Actions
Call history and follow-ups.
Appointment bookPatientsReportsEvery call logged
A record of who called, when they called and what happened next.
Every conversation in writing
Full written transcripts available once each call ends.
Callbacks brought into view
Reception is notified when a request needs a person to follow up.
Patient files within reach
Go from a linked call record to the patient's profile in your PMS.
Built for a real reception desk
Keep your calendar open. Keep your call history close.
Your PMS stays at the centre of the working day. Arcline sits to its left, ready when reception needs to check a call, read a transcript or pick up a callback.
No switching away from the diary to work out what happened on the phones. Give Arcline about a fifth of your screen and leave the rest for your familiar practice software.
- A separate browser window, not another desktop app
- A narrow layout designed for the left side of your screen
- Your PMS calendar remains in view beside it
A little room for the calls.
Plenty of room for the calendar.
Every call logged
One call history for the whole front desk.
When a patient calls, Arcline leaves a record your team can come back to. See the caller, call time, appointment information and outcome in one place.
Bookings, reschedules, cancellations and questions sit in the same call history. Reception can review the activity without piecing it together from messages or asking who took the call.
- Caller details and the time of the call
- The action taken and appointment context
- A written transcript for the full conversation
Logs & ActionsCall History
Sample callsSarah Jenkins
- Category
- Appointment booked
- Action summary
- Follow-up appointment booked with Dr. Mark Vance.
Call Transcript
Written recordArclineThank you for calling. How can I help you today?
PatientI'd like to book a follow-up with Mark tomorrow afternoon.
ArclineThere's a 2:30 pm appointment available. Would that suit you?
Read the rest of this example
PatientYes, that works. Thank you.
ArclineYou're booked with Dr. Mark Vance tomorrow at 2:30 pm.
Written call transcripts
Read what was said. See what happened next.
The full conversation is available in writing once each call ends. Read the patient's request alongside Arcline's response and the recorded outcome.
Call information brings the time, duration, practitioner and appointment together. If reception needs to follow up, they can pick up the conversation with context rather than asking the patient to start again.
- A full written transcript after every completed call
- Call duration, outcome and appointment details
- Text transcripts only—no audio recordings
The preview uses a fictional call. Patient-file links shown here demonstrate the workflow, not access to a real record.
Linked patient profiles
From the call to the right patient file.
The “Go to patient file” link connects a linked call record to the patient's profile in your PMS. Your team can move from the conversation to the record without searching for the patient again.
Patient-profile links work across Arcline's connected PracSuite, Cliniko and Nookal integrations. Your practice software remains the place your team works with the patient record.
Linked patient profile
Sarah Jenkins
Example patient record- Practitioner
- Dr. Mark Vance
- Next appointment
- Tomorrow, 2:30 pm
- Appointment type
- Follow-up consultation
This is an illustrative patient file. In your connected dashboard, the link opens the matching profile in your PMS.
Callback notifications
When it needs a person, your team knows.
Some requests need reception to take over. When Arcline cannot handle a call, the software notifies your team that a callback is needed.
The Call Back section keeps those requests separate from routine call history. Reception can see who needs a response, why they called and the context needed to follow up.
Notice the request
A new callback is brought into view.
Read the context
Review the request and its written transcript.
Let your team take over
A person handles the request Arcline could not complete.
Call Back
1 new requestA person needs to pick up this conversation.
Sarah Jenkins
Callback requested · 11:30 am
Sarah asked to speak with reception about a referral before her next appointment.
Clinic call analytics
See the volume. Understand the outcomes.
How many calls are coming in? How many become bookings? Reporting makes the pattern visible across calls, appointment changes and requests needing your team.
Call analytics
Understand your clinic's phone activity.
- Calls per day
- 84
- Total calls
- 588
- After-hours calls
- 22%
- Average call length
- 3m 12s
Calls per day
A week of call volume, at a glance.
Call outcome mix
What those conversations became.
- Bookings
- 62%
- Reschedules
- 14%
- Cancellations
- 8%
- Questions & enquiries
- 12%
- Human handover
- 4%
When patients call
Review calls per day, busy call periods, average call length and after-hours demand.
What each call becomes
See the proportion of bookings, reschedules, cancellations, questions and human handovers.
Where reception steps in
Understand which calls need a person and where the callback workload sits.
A few practical details
The dashboard, explained.
A browser window for reception. A clearer view for owners. Here is how call records, patient links and reporting fit into the clinic day.
What can reception see in the Arcline dashboard?
Every call handled by Arcline is logged with its time, outcome and written transcript. Linked patient records connect to the patient's file in your practice management system. Calls that Arcline could not handle are brought into the callback list so reception knows a person needs to follow up.
How does Arcline sit beside our practice calendar?
Arcline runs in a separate browser window on your desktop. It is designed for a narrow window on the left, using about 20% of the screen and leaving around 80% for your PMS calendar. Open both windows and resize them to suit your monitor. It is not a panel installed inside PracSuite.
Does the patient-file link work with all Arcline integrations?
Yes. Linked patient profiles are supported across Arcline's connected PMS integrations: PracSuite, Cliniko and Nookal. The Go to patient file link takes your team to the corresponding patient profile in the connected system.
When is a call transcript available?
The full written transcript is available once the call has ended. It is not a live transcript during the conversation. Reception can read what the patient asked and what Arcline said when reviewing a booking or following up on a request.
Can we listen to an audio recording?
No. Arcline keeps written call transcripts, not audio recordings. Your team reviews the conversation in text alongside the call information and outcome.
What happens when Arcline cannot handle a request?
The software notifies reception that a callback is needed. The Call Back section brings the request and its context into view, with the call information and transcript available to help the team pick up the conversation.
Which call statistics can owners review?
Reporting includes calls per day, total call volume and the proportions of calls that become bookings, reschedules, cancellations or other outcomes. Owners can also review after-hours calls, average call length, calls needing human handover and busy call periods to understand demand on reception.
Is Arcline a mobile app?
No. The dashboard is designed for reception to use in a desktop browser beside the practice management system. The examples on this website adapt to smaller screens, but the product workflow is desktop-focused.
How do we try the dashboard at our clinic?
Start with a free discovery call to discuss your phone coverage, practice software and reception workflows. Arcline offers a 14-day free trial and is competitively priced, with a custom quote based on your clinic.
See it with your clinic in mind
Your diary. Your call flows. A clearer front desk.
Talk through your PMS, phone coverage and reception workflow with our team. Arcline is competitively priced, with a custom quote for your clinic and a 14-day free trial.
Book a call to see if Arcline is right for your business — your first step to getting set up.
14-day free trial · No card required