New psychology enquiries
From new-client enquiry or intake request requests to first-visit questions, give new callers the right next step.
Built for psychology clinics
AI receptionist for psychology clinics.
Arcline handles routine admin and booking questions while escalating calls that need a human response.
Watch demo
Book a call to see if Arcline is right for your business — your first step to getting set up.
- 14 days free
- Setup included
- Australian team
Connected to your practice
Your next patientPsychology appointment enquiry
Your clinic. Your rules.Booked, answered or handed over.
2,000+clinic call hours each month
Trusted across Arcline's clinic network
24/7phone coverage available
Choose when Arcline answers for you
14 daysto try Arcline free
No card required. No lock-in contract.
More time for the patient in front of you.
The psychology front desk
Enquiries deserve attention. Sessions need your focus.
Psychology reception involves more than finding an empty slot. New enquiries, existing-client appointments and referral questions need careful boundaries. Arcline manages the approved admin work and leaves intake decisions and clinical conversations with your team.
- While a session is in progress
- When a new enquiry arrives
- Outside staffed reception hours
Everyday calls, taken care of
Thoughtful reception. More space for your patients.
An AI phone answering service built around how your psychology clinic actually works.
The right follow-up, booked
Existing-client psychology appointment requests follow your appointment types, visit lengths and practitioner availability.
Answers approved by you
Approved referral and fee information. Availability and the new-client enquiry process. Your information, shared consistently.
Reception beyond opening hours
Help callers book or leave a useful enquiry in the evenings, on weekends and on public holidays.
A person when it matters
Clinical questions, sensitive enquiries and exceptions follow your clinic's handover instructions.
In your clinic
Three calls. Three useful next steps for psychology.
See how routine enquiries can become an appointment, an answer or a clear handover.
Patient callExample
Patient: Are you taking new psychology clients?
ArclineIntake enquiry recorded
Acceptance and practitioner matching remain with the clinic
Configured for your practice
Your calendar has rules. Arcline follows them.
A virtual receptionist for psychology needs more than a list of available times. We configure the service, practitioner and appointment details that keep your diary useful.
- 01
Use your approved intake or enquiry pathway for new clients.
- 02
Keep practitioner matching and acceptance decisions with your team.
- 03
Follow defined handovers for sensitive or urgent requests.
Your booking setupClinic approved
Appointment pathways
New-client enquiry or intake requestNew patient pathway
Existing-client psychology appointmentExisting patient pathway
Clinic-approved rescheduleExisting patient pathway
Illustrative setup · your team approves the rules
After-hours phone answering
Your doors close. Patient enquiries keep coming.
Patients often call once their own day is over. Arcline can cover your psychology clinic's evening, weekend and overflow calls, using the same approved information and booking rules as daytime reception.
Live appointment availabilityUseful context for the morning
Set the hours, transfer destinations and fallback process with our team. A caller can reach an approved next step while your reception staff are offline.
Practice software integrations
From the phone call straight to your calendar.
Keep using the software your psychology team already knows. Arcline checks availability and writes approved appointment changes into your connected practice system.
Live diary updatesYour booking rules
Visibility for your team
Every call leaves a clear next step.
Bookings, written transcripts and follow-up context help reception see what happened—and what needs their attention.
John Smith
Booked appointment
Practitioner: Alex Taylor
John Smith
Rescheduled appointment
Practitioner: Alex Taylor
John Smith
Cancelled appointment
Practitioner: Alex Taylor
John Smith
Answered a question
Practitioner: Alex Taylor
Illustrative call records · Your team sees the details behind every outcome.
See the outcome
Booked, answered, transferred or a message for your team.
Read the context
Written transcripts help reception pick up the conversation.
Review the exceptions
Follow up on the enquiries that need a person.
An Arcline customer story
A real clinic. A clearer picture of the impact.
At Midland Physiotherapy Center, Arcline supported around 11,900 appointment bookings over a 246-day reporting period.
Read the Midland case study~11,900appointments booked
26.4%of calls came after hours
One physiotherapy clinic's reported results, 10 January–12 September 2026. Results vary by clinic.
Outbound calling · rolling out
Helping patients take the next step, too.
We are rolling out outbound workflows for appointment reminders and appropriate patient follow-up.
Keep upcoming visits on track.
Reminder calls can help confirm attendance and flag appointment changes for your team.
Bring approved follow-ups back into view.
Reach patients who are due for a clinic-approved review or follow-up, with your team's consent and contact rules.
Outbound availability and workflows are confirmed with your clinic during rollout.
Human judgement stays with your team
Useful automation. Clear boundaries.
Arcline supports your front desk with approved information and appointment administration. Your practitioners keep the clinical decisions, and your reception team keeps a clear path to the calls that need a person.
Clinic-approved answers
Your services, fees and preparation information shape what Arcline can say.
A defined human handover
Agree transfer instructions and fallback arrangements before calls go live.
Written call context
Review transcripts and enquiries so your team can follow up with the relevant details.
A supported start
Try it for 14 days. Decide from real calls.
Our Perth team sets up your psychology workflows with you. Start after hours, review the calls, then expand coverage together.
We configure appointment types, approved answers and handovers with your team.
Use calls that would otherwise reach voicemail to tune Arcline to your practice.
Review the workflow and let Arcline support your reception team during clinic hours.
Watch demo
Book a call to see if Arcline is right for your business — your first step to getting set up.
No card required · Setup included · No lock-in contract
psychology reception FAQs
The questions worth asking.
A closer look at bookings, practice software and the way Arcline supports your psychology team.
What is an AI receptionist for psychology clinics?
An AI receptionist answers routine patient calls and supports appointment administration for psychology clinics. Arcline uses your approved information, booking rules and connected practice calendar. It can book appointments, manage changes and record enquiries, while clinical decisions remain with your team.
Can Arcline support psychology intake enquiries?
Yes. Arcline can explain your approved intake process and collect the admin details your team requests. You decide whether new enquiries can be booked directly or must be reviewed first. Acceptance, suitability and practitioner matching decisions remain with the clinic.
Does Arcline provide mental health advice or crisis support?
No. Arcline is a reception and administration tool, not a clinical or crisis service. Sensitive calls follow your clinic's defined handover instructions. We review those boundaries and fallback arrangements with your team before rollout.
Can it answer referral and fee questions for psychology?
Arcline can share information your clinic has approved about referrals, fees and your enquiry process. It does not determine rebate eligibility or make promises about funding. Questions needing individual assessment are referred to your team.
Which practice software can our psychology clinic use?
Arcline integrates with PracSuite, Cliniko and Nookal. It checks live availability and updates approved bookings, reschedules and cancellations in your practice system. Our team confirms your software, services and workflow requirements during the discovery call.
Can we start with after-hours calls only?
Yes. The 14-day free trial can start with after-hours calls in week one, so we can tune Arcline using your clinic's real enquiries. In week two, it can take daytime calls as well. You choose coverage hours, escalation instructions and fallback arrangements with our team.
Will Arcline replace our receptionist?
Arcline can work alongside your existing reception team, taking routine calls, overflow and after-hours enquiries. Your staff continue to handle the patient-facing work, exceptions and decisions that need a person. You decide how much phone coverage to hand over.
How do setup and the free trial work?
Our team handles setup with your clinic, including appointment types, approved FAQs, practitioner rules and handovers. The trial is 14 days free, with no card required and no lock-in contract. We review the calls and workflow with you before you decide to continue.
For your psychology clinicA calmer front desk
A calmer front desk
starts with one call.
Tell us how your clinic works. We will show you where Arcline can help.
Watch demo
14 days free. A local team by your side.Book a call to see if Arcline is right for your business — your first step to getting set up.