From patient call to booked appointment.
Hear the conversation. See the booking.
Watch Arcline take a patient call, update the calendar and log the outcome in this PracSuite walkthrough.
How it works
One call. A complete booking workflow.
Connected to your calendar. Guided by your clinic’s rules.
- 01
A patient calls your clinic
Arcline answers the phone and understands what the caller needs, while your team stays focused on the people in clinic.
- 02
The right appointment is found
Your appointment types, practitioner rules and live availability guide the booking in your connected practice system.
- 03
Your team has the context
The booking lands in your calendar. The call outcome and written transcript are available for reception to review.
Connected to the software
your team already uses.
A few more details
Your clinic.
Your way of working.
The demo is one example. Your setup is built around your practice.
Explore what Arcline handlesWhat does this demo show?
The walkthrough shows Arcline taking a patient booking, updating the PracSuite calendar and logging the call. It is an example of the phone-to-calendar workflow, so you can hear the conversation and see what happens in the practice system.
Does Arcline work with software other than PracSuite?
Yes. Arcline also connects to Cliniko and Nookal. This video uses PracSuite; on your first call, we can discuss your practice software and confirm the supported booking workflows for your clinic.
Can it follow our clinic's booking rules?
Yes. We configure Arcline around your appointment types, visit lengths, practitioners, locations and approved clinic information. Supported workflows and exceptions are agreed with you, then tested before you go live.
What if a caller needs a person?
Your clinic sets the handover instructions. Arcline can transfer a call to an agreed destination or capture a message for your team to follow up when a transfer is unavailable. Requests outside the configured workflows are handed over to your team.
What happens when I select Get started?
You will go to our booking calendar to choose a call time. We will talk through your business, practice software and phone coverage to see whether Arcline is a good fit. It is the first step towards setup and a 14-day free trial.