Appointments booked. Questions answered. Your team brought in when it matters. Arcline handles everyday patient calls, so reception can focus on the people in front of them.
Book a call to see if Arcline is right for your business — your first step to getting set up.
Your clinic's calls.
In good hands.
Choose the hours you want covered.
PracSuite, Cliniko and Nookal.
Configured around your clinic.
Less phone work. More patient time.
Routine reception tasks, handled in the background. One clear workflow for the things patients call about every day.
Book the right appointment type, with the right practitioner and visit length.
Move or cancel an appointment using your live diary and approved policies.
Hours, parking, fees, referrals and preparation. Answers approved by your clinic.
Give callers a useful next step when reception is busy or the doors are closed.
Transfer a call or capture a clear message when a person needs to take over.
See the outcome, written transcript and context your reception team needs.
Patient appointment booking
Arcline checks live appointment availability in your connected practice software. New patients and familiar faces follow the booking pathways your team approves.
The appropriate appointment type and duration, rather than a one-size-fits-all booking.
Check the diary against practitioner preferences and your agreed booking rules.
Confirm the site and useful appointment details before finalising the booking.
Illustrative diary. Appointment types and durations are set by your clinic.
Rescheduling & cancellations
Let patients manage routine appointment changes without adding another callback to reception's list.
Arcline finds supported alternative appointments and confirms the patient's choice, using live availability and your change policy.
Supported cancellations follow your clinic's instructions. Requests involving exceptions, fees or disputes can be passed to your team.
In practice
Not every call is a booking. Arcline can answer routine questions using your clinic's approved information, or send the request to someone who can help.
I haven't been to your clinic before. Can I book an appointment this week?
ArclineI can help with that. Let me check the available initial appointment times for you.
Illustrative conversations, configured to your clinic.
After-hours phone answering
An evening booking enquiry should not have to wait until morning. Arcline can cover evenings, weekends and public holidays using the same approved information and booking rules.
Help patients arrange a supported appointment or leave a useful message.
Cover overflow calls while reception helps the patients already in clinic.
Agree coverage hours, forwarding, handover destinations and fallback steps with our team.
Human handover
A question about treatment. A sensitive request. A billing exception. These calls need more than an automated answer, so your clinic defines what happens next.
To your agreed contact.
A clear message for your team.
Administrative support, not clinical advice, triage or emergency care.
Visibility for your team
Bookings, written transcripts and follow-up context help reception see what happened—and what needs their attention.
Booked appointment
Alex Taylor
Rescheduled appointment
Alex Taylor
Cancelled appointment
Alex Taylor
Answered a question
Alex TaylorIllustrative call records. Your team reviews exceptions and follow-ups.
Explore call visibilityPractice software integrations
Keep using the software your team already knows. Arcline checks live availability and writes supported appointment changes into your connected practice management system.
In a real clinic
Clinic-supplied results over a 246-day reporting period. See the case study for methodology and estimates. Results are not a forecast for your clinic.
Outbound calling · rolling out
We're expanding from answering calls to making them. Ask our team which outbound workflows are available for your clinic.
Help patients remember upcoming visits, with timing and messages agreed by your clinic.
Invite patients back for approved routine appointments, including dental check-ups, without adding manual calls to the front desk.
Rolling out. Availability and scope are confirmed with the Arcline team.
Getting started
Keep your phone number. Keep your practice software. We help you connect the two and test the call flows before going live.
Choose the tasks, coverage hours and handover instructions that make sense for your clinic.
Our team sets up your supported integration, booking rules and clinic-approved answers.
Review representative calls, agree forwarding and fallback steps, and try Arcline free for 14 days.
Agree data handling and access with your clinic before launch.
Privacy & data handling14-day free trial
Try the agreed workflows with real patient calls. No card required. Our team helps you review the outcomes during your two-week trial.
Book a call to see if Arcline is right for your business — your first step to getting set up.
Agreed trial limits apply. View trial terms.
Competitively priced. Custom for you.
Your integration, locations and reception requirements shape the setup. Book a call to discuss the right scope and pricing with our team.
Explore custom clinic pricingCommon questions
A practical look at appointment booking, phone coverage and the parts that stay with your team.
Arcline handles supported new and returning patient bookings, reschedules, cancellations and routine clinic questions. It can cover after-hours and overflow calls, record call outcomes and written transcripts, and transfer or capture messages for requests that need your team. The exact scope is agreed with your clinic during setup.
Arcline integrates with PracSuite, Cliniko and Nookal. It checks live availability and writes supported appointment changes into the connected practice system, following your approved appointment types, durations, practitioner rules and locations. Our team confirms the supported workflows and exceptions before launch.
Yes, supported rescheduling and cancellation workflows can be handled by phone. Changes follow your clinic's approved rules and policies. Exceptions, fee disputes or requests outside the configured workflow can be transferred or sent to reception for follow-up.
Arcline can share clinic-approved information about opening hours, parking, locations, appointment fees, preparation, referral requirements and cancellation policies. Approved funding and administration information can also be included. Eligibility decisions, clinical questions and complex billing requests remain with your team.
Yes. You can agree after-hours, overflow or broader phone coverage with the Arcline team. Forwarding, operating hours, transfer destinations and fallback arrangements are configured around your clinic. Patients can reach a supported booking pathway or leave a useful message when reception is unavailable.
Your clinic defines handover instructions. A call can be transferred to an agreed destination, or a detailed message can be captured for the team when a transfer is not available. Clinical, sensitive, complex and out-of-scope requests should follow the clinic's approved handover pathway rather than an automated answer.
No. Arcline is an administrative reception tool, not a clinician or emergency service. It does not provide diagnosis, treatment recommendations, clinical triage or emergency support. Clinical judgement stays with your practitioners, and the clinic agrees appropriate escalation and fallback instructions during setup.
No. Clinics can keep their existing phone number and use agreed call forwarding arrangements for Arcline coverage. Our team helps you configure and test forwarding and fallback steps before going live.
Arcline provides call outcomes, written transcripts and follow-up context so your team can review what happened. Supported appointment changes are reflected in the connected practice calendar. Reception remains responsible for reviewing exceptions and requests that need a human response.
Outbound calling systems are rolling out, including appointment reminders and clinic-approved recall or regular check-up workflows. Ask the Arcline team which workflows are available for your clinic. Timing, scope and approved messages are agreed before launch; not every outbound workflow is live for every clinic.
The free trial lasts 14 days, with no card required and agreed trial limits. Arcline is competitively priced, with a custom quote based on your clinic's integration, locations, workflows and reception requirements. Book a call to discuss scope, setup and pricing with the team.
Built around your speciality
Explore how Arcline supports the appointment types, routine questions and handover needs of your discipline.
A calmer front desk starts here
See what Arcline can handle, and what your team keeps control of.
Book a call to see if Arcline is right for your business — your first step to getting set up.
