Caller: "I need to book for
[specialty-specific reason]."
new or existing patient
location
appointment type
practitioner rules
availability
Tue, 20 May 2:00 PM
Initial Physio Assessment (45 min)
appointment booked or handed over.
Moves existing appointments while keeping practitioner, location and timing rules intact.
Cancels appointments according to your policy and records the reason.
Answers opening hours, parking, fees, cancellation policy, referral requirements and what to bring.
Responds from your approved information for common funding pathways and admin requirements.
Handles calls when reception is unavailable, the line is busy or the clinic is closed.
Transfers, flags or summarises calls that should not be handled by AI.
